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Digital Organization: How fast-moving digital innovations are changing the way we work and manage

May 09, 2016

Deborah Soule and George Westerman  


As the digital age unfolds, new opportunities arise continually to transform customer experience, internal business processes, and business models. But far less attention is being paid to the design of the organization that must fulfill the new digital strategies. This project draws on interview and survey data to: 1) understand how digital technologies are influencing organization design across a variety of industries, 2) identify the characteristics that are particularly effective in enabling digital dexterity, and 3) provide insight into leader and workforce experiences of “becoming a digital organization.”